1. To register the card, the card user must submit an application in the prescribed form. In this case, the filled application form must be submitted where the card was purchased. The registration process will take a minimum of two working days. No claims regarding refund and re-issue will be accepted before the registration process is completed.

2. Rapid Pass card registration is not mandatory, but only registered card users will enjoy the following benefits:

a) Refund: If a registered user decides to return the card, the operator will refund the card price (deposit and recharge) on the same day after deducting 20/- Taka as a refund fee, subject to verification.

b) Re-issuance of ‘Damaged’ Card: The user can get a new card by returning the damaged card to the operator and paying a re-issuance fee of 200/- Taka. In this case, the operator will take necessary steps to transfer the previous balance to the newly issued card.

c) Re-issuance of Lost Card: The user will pay a deposit fee of 200/- Taka and a re-issuance fee of 200/- Taka for a new card. The operator will take necessary steps to transfer the previous balance to the newly issued card.

d) Return of Lost Card: If the user finds the lost card, they will give it to the operator for refund of the deposit amount. The operator will deactivate the card after verifying its authenticity and refund the card price on the same day after deducting 20/- Taka as a refund fee.

e) One working day will be required to complete the processes described in ‘b’ and ‘c’. As a result, the operator will provide the user with a voucher containing a reference number, and the user will collect the new card by showing that voucher on the next working day.

f) Recharge and Card Validity: Card Lifetime